The Microsoft Store’s 0x80131500 error code can show up for several reasons. For example, you might be dealing with a buggy Microsoft Store installation, conflicting network settings, or user profile corruption.Work through the fixes below to fix the Microsoft Store error code 0x80131500 in Windows 11 and 10.
1. Enable the Background Intelligent Transfer Service
1. Enable the Background Intelligent Transfer Service
Native Windows apps use a background service called Background Intelligent Transfer Service (or BITS) to handle uploads and downloads. If BITS crashes or fails to run automatically at startup, it may trigger the Windows Store error 0x80131500. Check its properties and perform the following actions if needed.
2. Temporarily Disable Your Antivirus Program
2. Temporarily Disable Your Antivirus Program
If you use a third-party antivirus utility, briefly disable it and check if that makes the Microsoft Store error 0x80131500 disappear. If that helps, add the WinStore.App.exe file under the following location into the program’s exceptions list: Local Disk (C:) > Program Files > WindowsApps > Microsoft.WindowsStore_[Windows Build Number]_8wekyb3d8bbwe
3. Run the Windows Store Apps Troubleshooter
3. Run the Windows Store Apps Troubleshooter
Running the Windows Store Apps troubleshooter in Windows 11 or 10 helps resolve underlying issues preventing the Microsoft Store from working. To get to it:
4. Repair the Microsoft Store App
4. Repair the Microsoft Store App
The following fix involves repairing the Microsoft Store. Don’t worry—it’s quick and straightforward.
5. Reset the Windows Store
5. Reset the Windows Store
If repairing the app doesn’t help, try resetting the Windows Store. That clears the Store cache and reverts the app to factory defaults. To do that, repeat the steps above but select Terminate > Reset in step 3. Alternatively, type WSReset.exe into the Start menu and press Enter.
6. Change Your Network’s DNS Servers
6. Change Your Network’s DNS Servers
Change the DNS (Domain Name System) servers for your Wi-Fi or Ethernet connection to Google DNS. That improves the Microsoft Store’s chances of locating and communicating with the correct servers. You might want to clear the DNS cache in Windows before you begin.
7. Disable Your Computer’s Proxy Settings
7. Disable Your Computer’s Proxy Settings
If the Microsoft Store’s 0x80131500 error persists, stop your computer from looking for or connecting to any proxy servers and try opening the app again.
8. Update Windows to the Latest Version
8. Update Windows to the Latest Version
System-related bugs can play a factor behind the Microsoft Store’s 0x80131500 error. The best way to rule that out is to update Windows to its latest version.
9. Configure Your Internet Options
9. Configure Your Internet Options
Microsoft’s forum chatter indicates setting your network to use only the TLS 1.2 and TLS 1.3 cryptographic protocols as another likely fix for the Microsoft Store 0x80131500 error. Here’s how to do that:
10. Check the Time, Date, and Region
10. Check the Time, Date, and Region
An incorrect time, date, or region on your computer can create communication rifts between apps and servers. Double-check the relevant settings and make adjustments if needed.
11. Re-register the Microsoft Store With Windows
11. Re-register the Microsoft Store With Windows
Use an elevated Windows PowerShell console to re-register the Microsoft Store with Windows.
12. Uninstall and Reinstall the Microsoft Store
12. Uninstall and Reinstall the Microsoft Store
If re-registering the Microsoft Store doesn’t fix the 0x80131500 error, try reinstalling it. Again, open an elevated Windows PowerShell console. Then, run the following commands one after the other:
Get-AppxPackage -allusers WindowsStore | Remove-AppxPackage Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml“}
13. Perform an SFC and DISM Scan
13. Perform an SFC and DISM Scan
Run the System File Checker and DISM command-line tools to fix possible file corruption in Windows.
14. Reset the Network Settings in Windows
14. Reset the Network Settings in Windows
Continue by resetting your computer’s TCP/IP stack and network settings. You must manually reconnect to any Wi-Fi networks after that.
15. Create a New Windows User Profile
15. Create a New Windows User Profile
If you made it all the way here, the Microsoft Store error 0x80131500 could be due to a corrupt Windows user profile. Confirm by creating a new user account.
Microsoft Store Error 0x80131500 Fixed
Microsoft Store Error 0x80131500 Fixed
The Microsoft Store error 0x80131500’s cryptic nature makes it difficult to pinpoint the exact reason. If none of the fixes above help, the next logical step is to reset Windows to factory defaults. Make sure to back up your personal data before you do that.
